Description
The Client Services Account Manager works closely with our chef roster and the rest of the HQ team to coordinate a luxury, high touch, smooth delivery of chef services. This role is a full-time, salaried position. We offer a competitive benefits package and salary commensurate with experience.
YOUR EVERYDAY:
● Coordinate chef services for new and existing clients from inquiry through execution
● Provide personalized, compassionate support (via email & phone) that aligns with our
brand and hospitality tenets
● Strategically match clients with the perfect chef(s) by assessing inquiries in reference to
schedules, service history, culinary specialties, and more
● Directly impact client and chef retention with thoughtful matching and assignment
● Receive, evaluate & respond to client feedback
● Work closely with chefs to help enhance their communication, culinary & time
management skills
● Work with the CS Team to consistently refine the client journey and internal workflow
YOU ARE:
● A proactive problem solver
● Able to balance and prioritize a steady stream of incoming client and chef requests
● Someone who can make every client feel like they’re the number one priority
● Able to work with high net worth clients and provide the luxury experience they’re expecting
● Able to connect with our chefs and make sure they’re feeling engaged with The Culinistas HQ Team (relationships are important to us!)